Head of Operations at Beyonk

Join the Beyonk Group as our Head of Operations

Are you ready to take a pivotal role within a team driving growth and innovation in the ticketing software industry? Beyonk Group is at the forefront of revolutionising B2B booking solutions, empowering businesses in tours, activities, attractions, festivals, and events to thrive online. We're not merely altering the landscape; we're defining it.

About Us:

At Beyonk, we transcend the conventional software provider role; we're integral partners in our client's success stories. From charming Alpaca Farms to exhilarating Rally Driving experiences, our diverse clientele spans the spectrum of excitement. Our industry-leading solutions optimise revenue and streamline operations, enabling our clients to focus on their core competencies: delivering unforgettable experiences.

Why Join Us:

• Trajectory: Join a hypergrowth Series A funded SaaS company with a colossal addressable market and numerous avenues for expansion
• Innovative Culture: Be part of a nimble, collaborative, and ambitious team propelling significant growth
• Remote Work Flexibility: Enjoy the autonomy to work remotely and join us at our office in Waterloo, London
• Industry Recognition: Explore our reviews on Capterra and Glassdoor, testimony to our reputation among customers and team members alike

The role:

As the Head of Operations at Beyonk Group, you’ll spearhead our mission to deliver the best service to our clients whilst helping to manage the daily demands of a high-growth software business. This is a new role and as such is a great opportunity to make your mark.

• Collaborate with the leadership team to build operational goals and a plan to hit targets
• Oversee company-wide projects and ensure delivery to timescales
• Oversee and provide leadership, management and training to the Customer Success team based in the UK and US
• Bring knowledge of best practices for Customer Success team management and implement technology and processes to drive effectiveness and efficiency to best service clients
• Be on point for operational needs across the business each day ranging from recruitment, client escalations and ad hoc demands from across departments
• Ensure workflows, tools, knowledgebases and communications remain up-to-date and relevant

The candidate

• This is a leadership, management and delivery role and will suit someone looking for an engaging and fast-paced role who has experience leading and is not afraid to get into detail from direct client conversations to writing new policies or processes
• You’re comfortable in a client-facing role with a background in Success or Account Management and excel in managing both internal and external relationships
• You will become an integral part of the business and see it through the journey through rapid growth over the next 3-5 years to reach the company goals
• You’ll be expected to have some flexibility with working hours as our Customer Success team covers UK and US hours (we make this work)
• You’re a natural driver and an analytical person who is well-organised and loves analysing data including building pivots, vlookups, and data dashboards
• You will have strong written and presentation skills
• You will have multiple years of proven success in a similar role in a technology company, ideally SMB software
• Previous experience of using Hubspot is a bonus, as is working with any sort of pay-as-you-go business model
• You are able to work from the London, Waterloo office at least 2 days a week

The interview process

We're interested to see who you are, how you work, and your vision for customer success. We're not here to wear you out or ask trick questions. Therefore our interview process is three stages on three different days.

• A chat about you and us with our CCO
• A series of tasks to test data analysis, written and presentation skills
• A meeting with the CEO
   

Ready to Make Your Mark?

If you’re energetic, collaborative, and strategically-minded Ops leader eager to join a fast-paced team at the forefront of innovation, we invite you to apply now and embark on shaping the future of online ticketing with us.

Beyonk is an equal opportunity employer. You are welcome at Beyonk for who you are, no matter where you come from, what you look like, or where you want to go. Our platform is for everyone. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will build the most optimal product.