About us
Beyonk provides modern and intuitive ticketing software in the tourism, leisure and entertainment industries. Beyonk's mission is to deliver the leading technology platform with visitor centric ticketing to make it effortless to experience. Our client base is broad and exciting, from Wildlife Parks, Historic Houses, Museums and Attractions, to Festivals and Rally Driving experiences.
Beyonk is known for its visitor centric ticketing, that provides the best shopping experience, completely eradicates admin, and provides tools to automate repeat visits.
Since 2019, Beyonk has raised $10m in funding and has over 1000 visitor attractions using the platform, over $100m ticket sales annually and has excellent reviews on Capterra (4.8) and Glassdoor (4.7) representing our focus on quality and continuous improvement.
Beyonk is an ambitious, results-oriented and fast-growing company that is looking for driven, growth mindset and collaborative people to join our company. With a consistent and predictable sales and marketing engine, with high velocity of new businesses onboarded, Beyonk is an exciting place to work as we scale up our proven model to grow market share in the UK and US markets.
The role:
As a Customer Support Associate, you’ll dedicate your energy to helping our diverse range of clients to be successful in using the Beyonk platform to grow their business. You’ll be the first point of contact for our customers, helping them to resolve queries, troubleshoot issues, and maximize their use of our software. You’ll play a critical role in maintaining high levels of customer satisfaction and ensuring our clients get the most out of our platform.
Key Responsibilities
Customer Assistance
- Respond promptly to customer inquiries via email, chat, and phone, ensuring timely and effective resolution of issues and always being curious to proactive solve and reduce similar future requests.
- Provide step-by-step guidance to help customers navigate the Beyonk platform and its features.
- Escalate complex technical issues to the relevant teams while maintaining communication with the customer.
Troubleshooting & Problem-Solving
- Investigate and resolve technical issues by identifying root causes and offering solutions.
- Log and track customer queries using Hubspot.
Customer Education
- Proactively provide clients with resources, guides, and training materials to enhance their understanding of the platform.
- Identify opportunities to improve customers’ workflows by recommending relevant features or solutions.
Feedback & Collaboration
- Gather feedback from customers and share insights with product and development teams to drive platform improvements.
- Collaborate with the customer success team to ensure a seamless onboarding and support experience.
Documentation & Process Improvement
- Contribute to the development and maintenance of a knowledge base, FAQs, and support articles.
- Identify recurring customer issues and suggest process improvements to reduce support requests.
Key Skills and Responsibilities
- Previous experience in a customer facing role, ideally in a SaaS or technology-focused role.
- Excellent written and verbal communication skills with a customer-first mindset.
- Strong problem-solving skills and the ability to troubleshoot issues effectively.
- Familiarity with CRM or helpdesk systems (Hubspot is a bonus).
- Ability to multitask and prioritize in a fast-paced environment.
What we're looking for:
- You’re a self-starter who’s driven, motivated, and entrepreneurial. We'll give you the job scope, systems, and briefs to set you up for success, and you’ll thrive by we want taking initiative, being self-driven, self-motivated and maintaining momentum.
- You have strong organizational skills to handle inbound inquiries, manage tickets, and support each one through to conclusion, always aiming to satisfy the client.
- You are commercially driven, with the ability to identify growth opportunities and work towards revenue-generating objectives, while driving customer retention and business expansion.
- This is a remote role and over the longer term we are working to establish our Austin office, where you’d be working 1-2 days a week. You’ll also join the wider team for off-site gatherings at various locations across the U.S throughout the year. Ideally the candidate will have previous experience thriving in a remote work environment.
- Prior experience in a customer-facing role, ideally in a software business. The ideal candidate has a demonstrable track record of collaborating with clients to achieve business goals and creatively addressing client needs through leveraging technology solutions.
Why Beyonk?
- Be part of a rapidly growing company and advance your career.
- Get involved in a wide variety of roles whilst interacting with all areas of the business.
- A huge opportunity to learn from an experienced, talented team.
- Beyonk is an equal opportunity employer. You are welcome at Beyonk for who you are, no matter where you come from, what you look like, or where you want to go. Our platform is for everyone. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will build the most optimal product.
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