About us
Beyonk is on a mission to make it easier to sell experiences online with our excellent booking systems and distribution through our partner network. For tours, activities, attractions and events, we make it simple to operate and grow your business.
We have a great team, we're growing fast welcoming thousands of customers a day to do great activities and we're now looking to expand our team with like-minded, energetic and driven people.
We work remotely, talk often and enjoy being part of a fast-paced and collaborative working environment. With an ever-expanding team, it’s an exciting time to join, take on new opportunities, and dive into the world of Customer Success.
The role:
- As a customer support associate at Beyonk, you’ll be ensuring our clients make more revenue with our platform, than they would anywhere else.
- You'll be speaking to clients each day, helping them understand how to use the system and providing creative ideas to grow their business.
- You’ll share client feedback internally, and collaborate with the product team to ensure we continually build and improve our product to help our clients excel.
- Providing exceptional support via phone, email, and web chat while collaborating with the product team to resolve technical issues.
- You'll be trained so you can give advice around best online strategies to maximize sales and bookings, and you'll share insights to our clients to help them excel online.
- You’ll assist in creating and updating help articles for our Knowledge Center, ensuring clients always have access to comprehensive guides and instructions on various aspects of our product.
What we're looking for:
- Fully remote role with regular off-site gatherings in various U.S. locations. Ideal candidates will have prior experience working in a remote environment.
- A self-starter who’s driven, motivated, and entrepreneurial. We'll give you the job scope, systems, and briefs to set you up for success, but we want people who are energized by taking initiative, being self-driven, self-motivated and maintaining momentum.
- Strong organizational skills to handle inbound inquiries, manage tickets, and support each one through to conclusion, always aiming to satisfy the client.
- Prior experience in a customer-facing role, ideally in a software/IT business. The ideal candidate has a demonstrable track record of collaborating with clients to achieve business goals and creatively addressing client needs through leveraging technology solutions.
- Someone who is commercially driven, with the ability to identify growth opportunities and work towards revenue-generating objectives, while driving customer retention and business expansion.
Why Beyonk?
- Be part of a rapidly growing company and advance your career.
- Get involved in a wide variety of roles whilst interacting with all areas of the business.
- A huge opportunity to learn from an experienced, talented team.
- Beyonk is an equal opportunity employer. You are welcome at Beyonk for who you are, no matter where you come from, what you look like, or where you want to go. Our platform is for everyone. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will build the most optimal product.