About Beyonk Group
Beyonk is the full-scale growth partner for visitor attractions and seasonal events. We combine industry-leading ticketing software, powerful marketing tools, and hands-on marketing services to help operators grow their business and reach millions of new visitors every year.
Our technology makes it simple for visitors to book directly through our partners' websites, while giving operators the automations, integrations, and data they need to run and scale. Through our marketing services division, we work with leading destinations, from family farms to major theme experiences, to drive real visitor growth.
We're growing fast across the UK and US, welcoming thousands of customers a day to incredible experiences. It's an exciting time to join, grow with us, and help millions find and book great experiences.
Why this role exists
Customer Success at Beyonk is evolving.
We’ve built strong client relationships and a solid retention foundation. The next step is to turn Customer Success into a predictable commercial growth engine - one that actively drives revenue, improves client performance, and confidently leads business conversations.
This role exists to make that shift happen.
You’ll take a capable but predominantly early-career CS team based across the UK and US and develop them into commercially sharp operators - people who can challenge clients, identify growth opportunities, and drive measurable outcomes.
What you’ll be responsible for
- Building a commercially-led CS function
- Shift the team from reactive support → proactive revenue generation
- Embed commercial thinking into every client interaction
- Ensure CS is accountable for expansion revenue, not just retention
- Owning revenue performance
- Own expansion revenue across the CS function
- Identify and unlock growth opportunities within the existing client base
- Track and improve key commercial metrics (conversion, upsell rate, client growth)
- Hold the team accountable to outcomes, not activity
- Raising the quality of client conversations
- Define what “great” looks like across review, discovery, upsell, and growth conversations
- Ensure every interaction has a clear commercial objective
- Develop the team’s ability to challenge clients constructively and speak credibly about growth, pricing, and trade-offs
- Move CSMs toward being trusted commercial partners, not support reps
- Embedding structure and consistency
- Introduce and operationalise frameworks across discovery, objection handling, upsell, and negotiation
- Standardise how conversations are run across the team while allowing for individual style
- Coaching and developing the team
- Lead and develop a team of early-career CSMs, raising the performance bar
- Diagnose skill gaps quickly and implement structured, largely self-driven training
- Run call reviews, role plays, and targeted coaching
- What success looks like (6–12 months)
- The CS function is consistently and predictably generating meaningful expansion revenue
- Client calls are structured, confident, and commercially focused
- Junior CSMs demonstrate clear, tangible progression in negotiation and influence - and feel the difference themselves
- The team proactively identifies and drives client growth opportunities
- There is a clear, repeatable, tangibly effective coaching and training system in place
What we’re looking for
- You’ve likely:
- Led or scaled a Customer Success or Account Management team
- Been directly responsible for revenue growth and retention
- Built or implemented sales/commercial frameworks in a CS environment
- Coached junior team members into high-performing operators
- You are:
- Commercially minded – you naturally think in terms of revenue, ROI, and growth
- Direct and clear – you give actionable feedback, not vague coaching
- Confident with clients – comfortable challenging business owners
- Structured – you turn instinct into repeatable systems
- High standards – you expect more than “good relationships”
- We’re particularly interested in candidates who can demonstrate:
- How they’ve driven revenue through Customer Success
- Examples of coaching teams to improve commercial performance
- Frameworks or systems they’ve implemented that scaled
Why join Beyonk
- Opportunity to shape the next phase of Customer Success in a growing company
- Direct impact on revenue and company trajectory
- Ownership to build systems, standards, and team capability from the ground up
- Work with a client base of independent business owners where commercial impact is tangible
NB: - You will be supporting a team working over the weekend and all public holidays - and may need to be “on call” to support where needed